The casino subsequently shut his account because of a violation in their Phrases & Conditions, especially regarding many accounts. The Issues Team reviewed the evidence supplied by the casino and concluded which the steps taken have been justified, leading to the rejection with the player's grievance.
We consider the casino's sizing and participant grievances in relation to one another, as bigger casinos often obtain a lot more grievances due to their increased amount of players.
The participant from Ukraine has submitted a withdrawal ask for below two weeks just before making contact with us. Winnings haven’t been acquired up to at the present time. The player afterwards confirmed which the withdrawal was processed productively, therefore we marked this criticism as fixed.
The player from Brazil is experiencing issues withdrawing his funds because of constrained availability of payment strategies. Player’s criticism has long been solved productively.
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The player from Japan is going through troubles withdrawing his winnings as a result of ongoing verification. The player afterwards verified that the withdrawal was processed productively, hence we marked this complaint as solved.
The player from Croatia had submitted a withdrawal request lower than two weeks just before calling us. Winnings hadn't been acquired approximately that day. The participant were asked to supply added paperwork for verification, which extended the withdrawal system over and above the same old timeframe.
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The participant from Germany is obtaining problems withdrawing winnings as a consequence of incomplete verification. The player confirmed The difficulty is resolved.
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The casino's Safety Division had claimed the player had multiple accounts, which was a violation in their conditions and terms, and for this reason, his account had been blocked and money forfeited. bongo bongo casino We had asked the player for additional info. Nonetheless, the participant later educated us that he not required aid and confirmed that the issue had been resolved. Consequently, we had shut the complaint as solved.
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The participant from Ukraine is experiencing difficulties withdrawing her cash as a result of restricted availability of payment methods. Immediately after a better evaluation, we ended up rejecting this criticism as unjustified.
Bongobongo is dedicated to providing superb client assist and clients can arrive at their team to the app. You could reach their support group by way of cell phone number, electronic mail, and social media platforms.
We look at the casino's size and participant problems in relation to each other, as even bigger casinos have a tendency to obtain more problems because of their bigger amount of players.
Having said that, this casino doesn't have a Consumer opinions score however. We only calculate it at the time a casino has not less than fifteen testimonials, but have only obtained 14 participant testimonials of Bongo Casino up to now. The critiques submitted by users can be found in the 'Consumer critiques' phase of the website page.
The player from Germany is inquiring about casino Web-site accessibility. Participant’s grievance has become resolved successfully.
The participant from Japan experienced had a difficulty with CASINOIN concerning their withdrawal method. The player bongobongo casino kenya had been concerned about the substantial KYC verification system, throughout which he were consistently asked to post various files. He experienced suspected which the regular ask for for documentation was a tactic to withhold his earnings.
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The player from Netherlands has registered an account Irrespective of his country was detailed involving restricted ones. The grievance was solved given that the player gained his refund.
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